Customer
New York Times
New York Times is a communication services organization based in the United States. Operating teams there use enterprise software to run customer, data, and internal processes.
All New York Times customer value stories
Databricks@New York Times
New York Times runs enterprise reporting on Databricks so ownership is obvious when work stalls.
ServiceNow@New York Times
New York Times uses Customer Service Management to take incidents and requests through a single workflow instead of email chains.
Check Point@New York Times
New York Times folded Infinity into security operations so SOC analysts share one view of endpoint detection.
Infor@New York Times
New York Times uses Coleman AI to close the books from one set of operational records.
Microsoft Azure@New York Times
In the United States, New York Times relies on Microsoft Azure for reliability engineering.