Customer
Johnson and Johnson
Johnson and Johnson is a health care organization based in the United States. Operating teams there use enterprise software to run customer, data, and internal processes.
All Johnson and Johnson customer value stories
Freshworks@Johnson and Johnson
Johnson and Johnson runs omnichannel service on Freshworks so ownership is obvious when work stalls.
Google Cloud@Johnson and Johnson
When backup and failover outgrew homegrown tracking, Johnson and Johnson brought in Google Cloud.
Palantir@Johnson and Johnson
Apollo sits in the daily path at Johnson and Johnson, especially for analysts and finance partners.
Okta@Johnson and Johnson
Okta Workforce Identity became the place Johnson and Johnson uses to let staff reach internal apps without hauling all traffic through a legacy VPN.
Epic Systems@Johnson and Johnson
Johnson and Johnson runs care delivery on Epic Systems so ownership is obvious when work stalls.
Genesys@Johnson and Johnson
A Workforce Engagement rollout at Johnson and Johnson took product communications out of inboxes and into a named queue.