Customer
Hotels
Hotels is a consumer discretionary organization based in the United States. Operating teams there use enterprise software to run customer, data, and internal processes.
All Hotels customer value stories
BMC@Hotels
BMC is how Hotels keeps IT service requests visible to people who have to act on it.
Snyk@Hotels
Snyk is how Hotels keeps build and deploy visible to people who have to act on it.
Zendesk@Hotels
Hotels runs omnichannel service on Zendesk so ownership is obvious when work stalls.
Grafana Labs@Hotels
Consumer Discretionary teams at Hotels treat Grafana Labs as the working layer for production support.
Palantir@Hotels
Hotels folded Gotham into enterprise reporting so analysts and finance partners share one view of governed analytics.
Red Hat@Hotels
A Red Hat Enterprise Linux rollout at Hotels took applied AI delivery out of inboxes and into a named queue.
Dassault Systemes@Hotels
Hotels standardized product design on Dassault Systemes instead of keeping parallel copies.
Genesys@Hotels
Product and growth teams at Hotels review customer messaging in Genesys AI rather than in personal files.
Shopify@Hotels
Teams at Hotels moved storefront operations onto Shopify after local tools started to collide.