Customer
American Express
American Express is a financials organization based in the United States. Operating teams there use enterprise software to run customer, data, and internal processes.
All American Express customer value stories
Anaplan@American Express
A Anaplan Workflow rollout at American Express took insurance operations out of inboxes and into a named queue.
DocuSign@American Express
In the United States, American Express relies on DocuSign for program management.
Dynatrace@American Express
Application Security became the place American Express uses to turn operational signals into detections the SOC can actually use.
IBM@American Express
IBM Cloud sits in the daily path at American Express, especially for data engineers.
Canva@American Express
CX and people teams at American Express review experience feedback in Canva Presentations rather than in personal files.
Guidewire@American Express
American Express standardized financial planning on Guidewire instead of keeping parallel copies.
Temenos@American Express
American Express folded Temenos Transact into insurance operations so underwriters and claims handlers share one view of policy and claims.