Customer

Alcoa
Alcoa is a materials organization based in the United States. Operating teams there use enterprise software to run customer, data, and internal processes.
Value Graph
Alcoa uses PagerDuty, Anthropic, Zscaler, OpenText, Palo Alto Networks, Dropbox, GitLab, Atlassian, Grafana Labs, Google Cloud, Hugging Face, OpenAI. Industry: Materials. Drag nodes, filter types, or expand a node to follow more commonalities.
All Alcoa customer value stories (14)
PagerDuty@
Alcoa
Detection engineers at Alcoa review security telemetry in Customer Service rather than in personal files.
Anthropic@
Alcoa
Claude for Work became the place Alcoa uses to add natural voice to products and agents without standing up a studio pipeline.
Zscaler@
Alcoa
Materials teams at Alcoa treat Zscaler as the working layer for cloud security review.
OpenText@
Alcoa
OpenText is how Alcoa keeps institutional knowledge visible to people who have to act on it.
Palo Alto Networks@
Alcoa
When private application access outgrew homegrown tracking, Alcoa brought in Palo Alto Networks.
Dropbox@
Alcoa
Alcoa standardized distributed meetings on Dropbox instead of keeping parallel copies.
GitLab@
Alcoa
In the United States, Alcoa relies on GitLab for environment provisioning.
Atlassian@
Alcoa
Alcoa uses Jira to run reliable video and chat for people who are rarely in the same room.
Grafana Labs@
Alcoa
Alcoa uses Grafana to search what happened across services without SSHing into boxes.
Google Cloud@
Alcoa
BigQuery became the place Alcoa uses to keep critical services recoverable across regions instead of a single room of servers.
Hugging Face@
Alcoa
Enterprise Hub became the place Alcoa uses to draft, summarize, and question internal material without starting from a blank page.
OpenAI@
Alcoa
Ops and platform teams at Alcoa review task agents in ChatGPT Enterprise rather than in personal files.
Qlik@
Alcoa
Alcoa folded Qlik Cloud into partner data exchange so data platform and lines of business share one view of secure data sharing.
Wiz@
Alcoa
When private application access outgrew homegrown tracking, Alcoa brought in Wiz.