Communication Services

500,000+ hours saved to date, $90 million in benefits delivered across 47 large-scale solutions, and engineering teams shipping code 30% faster.

Streamlined governance of 15-20 petabytes of data, reduced data ownership issues, enhanced data lineage and compliance visibility, and improved operational efficiency through centralized data management and security controls.

Improved latency and throughput while minimizing cloud costs, enabling on-time product releases and reliable service delivery to 280+ million members across 190+ countries.

Saved several million dollars in costs, enabled real-time processing of four million call detail records annually, improved customer service through AI-driven predictive routing, and empowered business teams with self-service analytics.

Migrated 25 PB in 10 months while reducing overall infrastructure costs and retiring half of the archive's physical infrastructure.

Eliminated manual processes that previously required at least a month of work, enabling parallel servicing of multiple clients simultaneously.

Reduced data center size and power consumption while enabling deployment of advanced cloud technologies including generative AI in compliance with UAE data sovereignty requirements.

60% of customer interactions automated and 12% year-over-year reduction in call center contact frequency achieved, with TOBi handling 25-30 million conversations monthly.