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Servicenow

ServiceNow is a cloud-based software company that provides enterprise workflow automation and digital transformation solutions. Founded in 2003 and headquartered in Santa Clara, California, the company serves organizations across multiple industries by delivering platforms designed to streamline business processes and improve operational efficiency.

The company offers a comprehensive suite of solutions spanning IT service management, customer service management, human resources, security operations, and governance and compliance. ServiceNow's platform enables organizations to automate complex business workflows, integrate business processes, and reduce manual operational work across the enterprise.

ServiceNow serves enterprises of all sizes and achieved Fortune 500 status in 2024. The company operates on a subscription-based cloud model, helping organizations enhance service delivery, reduce operational costs, and improve employee and customer experiences through integrated workflow automation and process optimization.

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All Servicenow Customer Value Stories

Health Care

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Germany

New

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Fresenius

24/7 global IT support access achieved with faster incident resolution times and improved user experience through Virtual Agent integration with Microsoft Teams.

Health Care

🇩🇪

Germany

New

Servicenow

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Fresenius

24/7 global IT support access achieved with faster incident resolution times and improved user experience through Virtual Agent integration with Microsoft Teams.

Health Care

🇩🇪

Germany

New

Servicenow

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Fresenius

24/7 global IT support access achieved with faster incident resolution times and improved user experience through Virtual Agent integration with Microsoft Teams.

Financials

🇬🇧

United Kingdom

Servicenow

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Deloitte

20%-50% productivity increase across business units, up to 20% reduction in days sales outstanding, and four-to-five fold ROI in workflow efficiencies.

Financials

🇬🇧

United Kingdom

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Deloitte

20%-50% productivity increase across business units, up to 20% reduction in days sales outstanding, and four-to-five fold ROI in workflow efficiencies.

Financials

🇬🇧

United Kingdom

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Deloitte

20%-50% productivity increase across business units, up to 20% reduction in days sales outstanding, and four-to-five fold ROI in workflow efficiencies.

Financials

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Standard Chartered Bank

80% reduction in queries, 16,800+ hours saved annually, and 50,000+ requests managed per quarter through automated workflow solutions.

Financials

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Standard Chartered Bank

80% reduction in queries, 16,800+ hours saved annually, and 50,000+ requests managed per quarter through automated workflow solutions.

Financials

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Standard Chartered Bank

80% reduction in queries, 16,800+ hours saved annually, and 50,000+ requests managed per quarter through automated workflow solutions.

Consumer Discretionary

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Switzerland

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Swarovski

Achieved an average case resolution time of 1 minute, a 99.99% reduction in alerts, 100% uninterrupted operations, and boosted efficiency and qualified leads by 30%.

Consumer Discretionary

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Switzerland

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Swarovski

Achieved an average case resolution time of 1 minute, a 99.99% reduction in alerts, 100% uninterrupted operations, and boosted efficiency and qualified leads by 30%.

Consumer Discretionary

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Switzerland

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Swarovski

Achieved an average case resolution time of 1 minute, a 99.99% reduction in alerts, 100% uninterrupted operations, and boosted efficiency and qualified leads by 30%.

Information Technology

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Hong Kong

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Lenovo

25% improvement in Net Promoter Score, 20% reduction in customer churn, and 40% faster enterprise customer onboarding.

Information Technology

🇭🇰

Hong Kong

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Lenovo

25% improvement in Net Promoter Score, 20% reduction in customer churn, and 40% faster enterprise customer onboarding.

Information Technology

🇭🇰

Hong Kong

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Lenovo

25% improvement in Net Promoter Score, 20% reduction in customer churn, and 40% faster enterprise customer onboarding.

Industrials

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Germany

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Siemens AG

210,000 tickets resolved automatically each month and 1 million hours saved through automation.

Industrials

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Germany

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Siemens AG

210,000 tickets resolved automatically each month and 1 million hours saved through automation.

Industrials

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Germany

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Siemens AG

210,000 tickets resolved automatically each month and 1 million hours saved through automation.

Information Technology

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United States

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Zoom

75% reduction in manual application access requests, 30% of key processes automated, and 2K HR tickets handled monthly across 8,000+ global employees.

Information Technology

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United States

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Zoom

75% reduction in manual application access requests, 30% of key processes automated, and 2K HR tickets handled monthly across 8,000+ global employees.

Information Technology

🇺🇸

United States

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Zoom

75% reduction in manual application access requests, 30% of key processes automated, and 2K HR tickets handled monthly across 8,000+ global employees.

Information Technology

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Ireland

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Accenture

Incidents handled 10x faster with a unified single source of truth enabling accelerated introduction of new capabilities.

Information Technology

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Ireland

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Accenture

Incidents handled 10x faster with a unified single source of truth enabling accelerated introduction of new capabilities.

Information Technology

🇮🇪

Ireland

Servicenow

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Accenture

Incidents handled 10x faster with a unified single source of truth enabling accelerated introduction of new capabilities.

Information Technology

🇺🇸

United States

Servicenow

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Pure Storage

Delivered innovative customer experiences while gaining competitive benchmarking insights and improved visibility into ServiceNow value and roadmap through dedicated expert guidance.

Information Technology

🇺🇸

United States

Servicenow

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Pure Storage

Delivered innovative customer experiences while gaining competitive benchmarking insights and improved visibility into ServiceNow value and roadmap through dedicated expert guidance.

Information Technology

🇺🇸

United States

Servicenow

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Pure Storage

Delivered innovative customer experiences while gaining competitive benchmarking insights and improved visibility into ServiceNow value and roadmap through dedicated expert guidance.