ServiceNow Deploys Enterprise-Grade Voice AI Through Cartesia Integration
ServiceNow, an enterprise AI platform provider, enhanced its AI Voice Agents with Cartesia's state-of-the-art voice AI technology to deliver real-time voice interactions with enterprise-grade security and compliance.
Value Results Summary
ServiceNow, the AI platform for business transformation, introduced AI Experience, a platform-native, multimodal interface connecting people, data, and workflows. The platform enables instant access to voice, text, image, and web agents deeply integrated with business processes. To build best-in-class voice agents capable of real-time enterprise interactions, ServiceNow required state-of-the-art AI models for speech understanding and generation that could operate under strict latency constraints while maintaining enterprise security standards and compliance requirements.
ServiceNow selected Cartesia, a voice AI company built on Stanford research into state-space models (SSMs), to power its AI Voice Agents. Cartesia's Sonic model delivers text-to-speech with 90ms latency and best-in-class naturalness and transcript following, while its Ink-Whisper model provides fast, streaming speech-to-text optimized for real-time transcription. The integration includes Cartesia's Line voice agent orchestration, a code-first platform designed for technical teams to build complex agentic workflows with full voice support and background reasoning. To meet ServiceNow's enterprise requirements, Cartesia provides fully air-gapped on-premises deployment options and maintains compliance with SOC-2 Type 2, HIPAA, GDPR, and PCI standards, with infrastructure that scales large request volumes while maintaining high uptime.
The partnership enables ServiceNow customers to deploy secure, scalable voice agents capable of understanding and acting in real time across enterprise workflows. Cartesia's state-space model architecture combined with enterprise-grade security positions ServiceNow to deliver voice-first enterprise applications that balance performance, security, and compliance. As Ravi Krishnamurthy, Vice President of Product at ServiceNow, noted: "Cartesia's state-space models bring enterprise-grade speed and quality to our AI Voice Agents," enabling businesses to deploy voice agents that understand, act, and adapt in real time.
