Azure AI Services Automate Compliance and Document Intelligence for UAE Banking Leader

RAKBANK faced significant operational hurdles due to an extensive volume of unstructured customer data stored across legacy systems. With over 500,000 retail and 100,000 corporate clients, compliance officers spent an average of 80 minutes per case manually verifying documents to meet strict UAE Central Bank regulations. To resolve these bottlenecks and modernize its digital footprint, the bank turned to Azure AI Services to automate document processing and transition toward a digital-first banking model.\n\nLeveraging Azure OpenAI Service and Azure Form Recognizer, the bank digitized and indexed more than 2 million legacy documents, some dating back 20 years. The solution utilized Azure AI Search to create a centralized, searchable repository in Azure Blob Storage, allowing teams to classify records into 50 distinct document types. Additionally, RAKBANK integrated a generative AI-powered assistant into its mobile application to guide users through complex features and support fraud prevention in multiple languages.\n\nThe implementation successfully reduced regulatory review times by 75%, cutting the average processing window from 80 minutes to just 20 minutes per case. By automating the extraction of data from hand-filled forms and IDs, the bank saved thousands of hours previously spent on manual data entry. This transformation improved the customer experience by reducing document request touchpoints and allowed staff to shift their focus from administrative tasks to high-value compliance strategy and risk mitigation.