TriZetto Reduces IT Costs with Datadog Consolidation

TriZetto Provider Solutions, a Cognizant company, stands as a pillar in the healthcare sector, providing revenue cycle and claims management software and services to a vast network of healthcare organizations. Serving over 347,000 healthcare providers and processing more than 2.6 billion transactions annually, the company manages over $1 billion in transactions each year. This massive scale demands unparalleled system reliability, with a target uptime of 99.99% to ensure seamless operations and prevent service disruptions. Before implementing Datadog, TriZetto faced challenges in maintaining adequate visibility into its IT environment, often learning about service slowdowns or outages from clients before their own IT team was aware.

To overcome these visibility gaps and enhance system reliability, TriZetto strategically adopted Datadog, consolidating four existing monitoring tools into a single, intuitive dashboard. This consolidation initiative was spearheaded by CIO Robert Wise, who recognized the need for a unified view of the IT landscape. Datadog's comprehensive monitoring capabilities enabled TriZetto to set high and low watermarks for server performance, triggering timely alerts when thresholds were breached. This proactive approach significantly reduced false positives and enabled the IT team to address potential issues before they impacted clients.

The implementation of Datadog not only streamlined monitoring processes but also yielded substantial cost savings and improved customer satisfaction. By providing real-time operational dashboards to clients, TriZetto empowered them with unprecedented visibility into their systems' performance, response times, and uptime. This level of transparency fostered stronger partnerships and enhanced trust. Ultimately, Datadog plays a pivotal role in TriZetto's mission to help healthcare systems, hospitals, physician practices, partners, and payers optimize revenue cycles and simplify the complexities of healthcare administration.

Value Results:

Achieved 99.99% uptime through end-to-end observability, ensuring reliable service delivery.

Consolidated four monitoring tools into one, improving cost efficiency and time-to-insights.

Decreased Mean Time to Resolution (MTTR) and Mean Time to Detection (MTTD) with comprehensive metrics and immediate alerts.

Enhanced customer satisfaction by providing real-time operational dashboards, fostering transparency and trust.