Agentforce Powers SharkNinja's Customer Service Transformation

SharkNinja, a leader in innovative home appliances and cleaning solutions, faced the challenge of providing instant and personalized customer support around the clock. With a growing customer base and increasing demand for immediate assistance, they sought a solution to enhance their service capabilities and improve customer satisfaction.

To address these challenges, SharkNinja implemented Salesforce Agentforce, a digital labor platform designed to deliver instant answers and personalized support. By leveraging Agentforce's AI-powered capabilities, SharkNinja created a digital workforce capable of handling order updates, troubleshooting tips, and other common inquiries 24/7. This allowed their human agents to focus on more complex issues, resulting in a more efficient and effective service operation.

The implementation of Agentforce has yielded significant improvements in SharkNinja's customer service performance. Customers now receive immediate responses to their inquiries, reducing wait times and enhancing their overall experience. The digital workforce handles a large volume of routine tasks, freeing up human agents to focus on more critical and complex customer needs. This has led to increased customer satisfaction and improved brand loyalty.

Value Results:

• Improved Customer Satisfaction: Instant answers and 24/7 support enhance the customer experience.

• Increased Efficiency: Digital labor handles routine inquiries, freeing up human agents.

• Enhanced Agent Productivity: Human agents focus on complex issues, improving overall service effectiveness.

• Personalized Support: AI-powered capabilities deliver tailored solutions to customer needs.