Agentforce Drives Customer and Workforce Success

Salesforce's Agentforce is revolutionizing how companies engage with their customers and empower their workforce. During the Q4 FY25 earnings call, several leading organizations shared compelling stories of how Agentforce is driving significant value across their operations.

Pfizer is leveraging Agentforce to supercharge both customer and workforce support, enabling seamless engagement across patients, providers, and healthcare professionals. Lennar Corporation is creating delightful experiences for home buyers through personalized, always-on support throughout the entire homeownership journey. Goodyear is unlocking new value across its business by boosting marketing efficacy, unifying sales tracking systems, and reducing repair times. 1-800Accountant is accessing 24/7 support, with Agentforce contributing to a potential 50% reduction in case submissions as the company experiences rapid growth. Camping World is accelerating lead acquisition, conversion, and customer engagement, positioning itself to capture new markets.

Singapore Airlines, renowned for its first-class service, is utilizing Salesforce to deliver more consistent and personalized support, further enhancing its global leadership in airline experiences. CaixaBank is expanding support capabilities across every channel for its 12 million+ digital clients, doubling down on digitalization to meet evolving customer needs. Pandora Jewelry is creating in-store quality shopping journeys for online shoppers, streamlining service and boosting loyalty. Big Brothers Big Sisters of America (BBBSA) is amplifying its impact by expanding community-based programs, increasing matches, and improving match longevity. AAA Washington is unifying its processes to improve customer satisfaction and help customers weather any storm.

The UFL is leveraging Agentforce to scale its small team, boost ticket sales, support fan loyalty, and help sales win every play. Equinox, as a leading luxury fitness brand, is delivering frictionless, elevated customer experiences. These diverse examples highlight Agentforce's versatility and its ability to drive tangible results across industries.

Value Results:

• Enhanced Customer Engagement: Companies are providing seamless, personalized, and consistent support experiences across all channels.

• Improved Workforce Productivity: Agentforce empowers workforces with instant access to expertise, boosting efficiency and engagement.

• Increased Revenue: Organizations are accelerating lead acquisition, conversion, and ticket sales.

• Reduced Operational Costs: Agentforce contributes to a reduction in case submissions and repair times.

• Expanded Market Reach: Companies are better positioned to capture new markets and amplify their impact.