Sunnova accelerates renewable energy with data automation

Sunnova, a leading energy services provider, is revolutionizing the way homeowners access and utilize renewable energy. With a vision to extend solar energy services to millions more homes, Sunnova leverages automation and data connectivity to streamline operations and enhance customer experiences. By connecting internal systems with third-party data sources, Sunnova is generating quotes faster, empowering homeowners with powerful analytics, enhancing customer service through AI, and automating routine tasks.

The cornerstone of Sunnova's success lies in its ability to seamlessly share data across its ecosystem while maintaining rigorous data privacy. Through intelligent automations built on MuleSoft, Sunnova personalizes energy systems and interacts with external applications. This connected approach enables sales representatives to generate personalized 3D models in real-time, providing customers with a clear vision of their solar energy setup. Furthermore, Sunnova provides homeowners with comprehensive analytics, integrating data from local utilities to showcase the long-term value of solar energy.

Sunnova's commitment to innovation extends to customer service, where AI-powered predictive maintenance recommendations enhance the overall experience. By tracking hardware performance and automating work orders in Service Cloud, Sunnova ensures prompt and efficient service. The finance team benefits from MuleSoft RPA, which automates payment document publishing and expedites payment processing. Sunnova can now integrate with any partner technology, regardless of its modernity, facilitating seamless data sharing for renewable energy credits.

Looking ahead, Sunnova plans to harness the power of AI to predict customer behavior and optimize home energy distribution, leading to greater cost savings. The company will also expand its use of RPA to automate hardware barcode scanning, saving valuable time on installations. With its connected data strategy and commitment to innovation, Sunnova is driving the transition to clean energy and empowering homeowners to embrace a sustainable future.

Value Results:

• Accelerated Quote Generation: Energy designs and contracts are now generated in less than 15 minutes, streamlining the sales process.

• Enhanced Customer Experience: AI-powered predictive maintenance in Service Cloud resolves cases faster and enhances customer satisfaction.

• Increased Efficiency: MuleSoft RPA automates payment processing and data sharing with local jurisdictions, saving employees time and resources.

• Scalable Operations: Dealer API connections support over 32,000 system sales per year, demonstrating the scalability of Sunnova's platform.