BMO Powers Digital Banking with Dynatrace Observability

BMO, one of North America's largest banks with over 12 million customers and $1.14 trillion in assets, has embraced a digital-first strategy to meet the evolving needs of its customer base. This strategy revolves around technology-led innovation, aimed at delivering superior banking services, optimizing operational efficiency, and freeing up human resources for expert advice and strategic innovation.

To achieve this vision, BMO relies on a hybrid technology stack that spans on-premises data centers and public cloud services. Recognizing the need to gain real-time insights from the vast amounts of observability data generated across this environment, BMO sought a more automated solution with AI capabilities. Traditional log analytics proved insufficient, leading to time-consuming manual processes and hindering timely insights.

After evaluating the market, BMO selected Dynatrace and its Grail data lakehouse to address these challenges. Dynatrace's ability to store all observability data in context and perform log analytics at scale provided the ideal solution. With Dynatrace, BMO has dramatically improved issue resolution times, enhanced system availability, and accelerated innovation.

Value Results:

Cut 60 hours of monthly log analytics toil per team

Unlocked 40 hours of extra time for development

Issue analysis and resolution time slashed by 80%

Increased customer trust by delivering reliable digital banking experiences