Migros Bank delivers seamless digital banking experiences

Migros Bank, a Swiss financial institution founded on prioritizing customer needs, sought to enhance its digital banking services while maintaining a user-friendly experience. With over a million customers and a hybrid technology stack comprising on-premises private cloud environments and a legacy mainframe, the bank faced challenges in gaining end-to-end visibility across its applications.

The complexity of their infrastructure made it difficult to understand the impact of backend changes on front-end experiences, particularly in critical processes like customer onboarding and e-banking. Migros Bank needed a solution to eliminate data silos and enable seamless collaboration between internal teams and external suppliers.

To address these challenges, Migros Bank selected Dynatrace for its comprehensive observability platform. Dynatrace provided end-to-end visibility by consolidating data from all sources, including third-party applications and user devices, into a single source of truth. This enabled faster, data-driven decisions and fostered a DevSecOps culture within the bank.

Since implementing Dynatrace, Migros Bank has experienced significant improvements in customer onboarding, resolution times, and operational agility. The platform's automation and AIOps capabilities have enabled teams to identify the root cause of issues instantly, reducing resolution times by more than half. Moreover, Dynatrace has facilitated faster, higher-quality release cycles, ensuring a more reliable online banking experience for customers.

Value Results:

Enhanced customer onboarding with full visibility into user journeys.

Faster resolution of issues, with root-cause identification significantly reducing resolution times.

Improved collaboration between teams through a single platform, eliminating silos.

Optimized customer experiences at every stage of the user journey.