SONIFI Transforms Reporting with Splunk, Saves Thousands

SONIFI Solutions, Inc., a leading technology integrator for the hospitality and healthcare sectors, delivers interactive television, OTT streaming, and internet services to over a million hotel rooms and reaches 500 million individuals annually. Facing challenges with manual data processes that hindered informed decision-making, SONIFI sought a transformative solution. By deploying Splunk Enterprise and capitalizing on features like metrics and event annotation, SONIFI has revolutionized its operational efficiency.

The implementation of Splunk Enterprise has enabled SONIFI to centralize its reporting processes and streamline operations, leading to substantial annual savings. The platform's ability to ingest raw data without requiring pre-structuring has drastically reduced data query times, empowering engineers to identify bugs and generate accurate reports with unprecedented speed. This enhanced efficiency not only saves time but also allows for deeper insights into guest behavior and service utilization.

SONIFI now leverages Splunk Enterprise to understand how guests interact with their systems, identifying preferred services and potential pain points. This insight allows SONIFI to optimize its offerings, tailoring experiences to better meet the needs of hotel and hospital partners. Moreover, Splunk's reporting and dashboard capabilities have become integral across multiple departments, driving data-informed decisions that elevate the overall customer experience. By correlating viewing habits with billing data, SONIFI can detect questionable cancellations, preventing revenue loss and ensuring fair billing practices.

Value Results:

$85,000 saved annually through centralized reporting and streamlined processes.

$100,000 saved monthly by correlating viewing habits with billing data, preventing questionable cancellations.

Reporting time reduced from days to minutes.

Customer question response time accelerated by five times.