WinZO elevates gaming with New Relic insights

WinZO, India's largest interactive entertainment platform, has transformed its gaming experience by leveraging New Relic's comprehensive observability platform. With over 200 million registered users engaging in 5 billion gameplays monthly, WinZO needed a robust solution to ensure seamless performance and real-time incident resolution at scale.

By adopting New Relic's application performance monitoring (APM) early in its journey, WinZO built a culture of observability that significantly reduced its reliance on manual monitoring. This enabled the team to focus on innovation, adding six new gaming formats to its suite. New Relic's dashboards provide WinZO's engineers and business teams with tailored insights, tracking game-specific metrics and overall platform performance. Custom dashboards for games like "Carrom" and "Bubble Shooter" allow the team to collaborate with game developers, improving gameplay experiences by quickly identifying and debugging user issues.

WinZO's microservices-based architecture supports real-time multiplayer matching, and New Relic's infrastructure monitoring provides a consolidated view of this complex infrastructure. This has facilitated data-driven decisions on resource allocation, especially during high-traffic events like the Indian Premier League, resulting in improved user journey optimization, reduced latency, and increased overall productivity. With New Relic, WinZO gains crucial insights into user onboarding, API performance, and third-party systems, supporting its expansion into the global gaming market, starting with Brazil.

Value Results:

• Enhanced Player Experience: Real-time incident resolution ensures a seamless gaming experience for 200 million users.

• Improved Operational Efficiency: Streamlined operations through monitoring traffic, error rates, and CPU usage on a unified platform.

• Data-Driven Decisions: Custom dashboards provide tailored insights for game-specific metrics and overall platform performance, optimizing resource allocation.

• Reduced Latency: Consolidated infrastructure view facilitates quicker decisions on resource allocation during high-traffic events, improving user journey optimization and reducing latency.