Delivery Hero Optimizes Delivery with New Relic

Delivery Hero, a global leader in online food ordering, connects millions of customers with over 250,000 restaurants across 40+ countries. Founded in Berlin, the company has experienced exponential growth, processing over 2 million orders daily. To manage this massive scale and ensure seamless operations, Delivery Hero relies on New Relic for comprehensive visibility into its infrastructure and applications.

As the company grew, maintaining visibility across their expanding infrastructure became critical. Delivery Hero utilizes New Relic dashboards extensively to monitor key performance indicators (KPIs). These dashboards provide insights into everything from restaurant request rates to order volumes and payment charge-back rates. With over 500 applications to oversee, the dashboards offer a high-level view of performance, enabling the team to track business metrics like global order processing and application error rates efficiently.

To accommodate its rapid expansion, Delivery Hero transitioned from a monolithic platform to a microservices architecture on Amazon Web Services (AWS). New Relic played a crucial role in monitoring this migration in real-time, as well as subsequent migrations of acquired platforms. Furthermore, Delivery Hero embraced a DevOps culture, organizing teams around specific services like payments, checkout, and search. This transformation, facilitated by New Relic's insights, enabled teams to take ownership of their product design, development, and infrastructure.

By leveraging New Relic, Delivery Hero connected technical metrics with business outcomes, and optimized infrastructure consumption. The company significantly reduced its Kubernetes cluster resource usage by 71% for its largest application after identifying inefficiencies through New Relic's monitoring capabilities. This level of visibility enabled Delivery Hero to optimize their environment and reduce costs.

Value Results:

• Enhanced Scalability: New Relic provides the visibility needed to scale operations effectively, supporting growth exceeding 100% annually.

• Improved Visibility: Dashboards offer real-time insights into over 500 applications, enabling proactive issue resolution.

• Successful Migrations: New Relic facilitates smooth transitions to microservices and integrations of acquired platforms.

• Optimized Resource Utilization: Identified and reduced Kubernetes cluster resource usage by 71% for a major application, leading to significant cost savings.

• Empowered DevOps Culture: Cross-functional teams leverage New Relic to monitor and optimize their services, fostering collaboration and efficiency.