Turo Accelerates Response Time with New Relic

Turo, France's leading car-sharing platform, is revolutionizing how people interact with automobiles by prioritizing access over ownership. Founded in 2007, Turo boasts two million registered users and a fleet of over 30,000 vehicles across France, built on a foundation of secure and user-friendly experiences.

In 2018, Turo recognized the need to enhance its monitoring capabilities after experiencing declining customer satisfaction and limited visibility across its technology stack. The company's previous monitoring approach relied on standalone tools like Amazon CloudWatch, which only provided infrastructure-level insights. This lack of comprehensive visibility led to frequent errors and negatively impacted the user experience.

To overcome these challenges, Turo embraced New Relic's observability platform, enabling the company to correlate data across silos and proactively detect issues before they affect users. New Relic's full-stack instrumentation simplifies tracking the adoption rate of new releases and provides complete visibility during deployment. When issues arise, New Relic's dashboards correlate data for faster troubleshooting.

With New Relic, Turo achieved a 40% improvement in backend response times. The platform's ability to centralize metrics from various applications and infrastructure components has streamlined developer workflows and shortened learning curves. Logs connect issues to specific services, providing visibility across AWS, microservices, the frontend, and the app, all within a single UI. Distributed tracing further enhances troubleshooting by pinpointing the exact location of incidents within the code or database.

Value Results:

• Improved backend response time by 40%.

• Proactively detects issues before user impact.

• Streamlined developer workflows and shortened learning curves.

• Centralized metrics from various applications and infrastructure components.

• Pinpointed incident locations with distributed tracing.