New Relic drives performance for Mercado Libre

Mercado Libre, the leading e-commerce ecosystem in Latin America, operates across 13 countries, connecting over 550 million people through its robust online trading platform. With services ranging from Marketplace and Classifieds to payments, advertising, and shipping solutions, Mercado Libre faces the challenge of maintaining scalability, availability, and performance amidst rapid growth. Their initial monolithic platform evolved into a decentralized approach, empowering business teams to manage their applications, infrastructure, and IT resources independently. However, this agility came with increased complexity in application performance management.

To address these challenges, Mercado Libre adopted New Relic's application performance monitoring (APM) tools. The MercadoPago unit spearheaded the implementation, quickly identifying and mitigating performance bottlenecks. This success led to company-wide adoption of New Relic, including APM, browser monitoring, and dashboards. The impact was immediate, with development teams gaining unprecedented insight into code performance throughout the entire lifecycle, from design to production. Quality assurance teams discovered and resolved previously unknown JavaScript errors, significantly improving the user experience.

New Relic's comprehensive monitoring capabilities have transformed Mercado Libre's approach to software development and operations. By providing real-time visibility into application performance, New Relic enables teams to proactively identify and resolve issues, optimize resource utilization, and deliver a superior customer experience. The results speak for themselves: a reduction in error rates to zero, improved response times, and significant cost savings through optimized infrastructure. Most importantly, New Relic empowers Mercado Libre to focus on improvements that directly impact conversion rates and drive business growth.

Value Results:

• Error rate reduced to zero.

• Response time improved to less than 50 milliseconds per request.

• Virtual machines used reduced by 20%.

• Increased conversion rates by improving user experience.

• Faster integration of third-party services.