Infomedia Optimizes Cloud Costs with New Relic

Infomedia, a leading provider of SaaS solutions for automotive dealerships, faced the challenge of optimizing their cloud infrastructure after being an early adopter of AWS. With 200 applications serving major automakers, ensuring performance and reliability was paramount. Initially, they over-provisioned resources, leading to unnecessary cloud costs. Infomedia sought a solution to gain visibility into application performance, customer experience, and dynamic cloud infrastructure to diagnose and resolve performance bottlenecks effectively.

Infomedia chose New Relic to optimize application performance and improve cloud resource utilization without impacting customer experience or innovation. They leveraged New Relic APM 360 for application performance insights, New Relic Infrastructure to link applications to the underlying infrastructure, and health map visualizations for a unified view. This comprehensive approach enabled them to establish performance baselines, monitor deployments, and understand resource utilization in real-time.

By using New Relic Browser, Infomedia gained insights into customer experience across its 170,000 users, identifying and resolving issues impacting specific customer groups or regions. Furthermore, New Relic facilitated better collaboration and communication within Infomedia. By democratizing data and providing curated dashboards to product teams, New Relic empowered decision-making based on the impact on customer experience and cost. The executive team also gained trust in the development and IT operations teams through data-driven insights.

Value Results:

• 40% Reduction in Cloud Costs: Optimized cloud resource utilization across 200 applications.

• 90% Cost Reduction for Specific Applications: Identified and corrected instance type misallocations.

• Improved Application Performance: Gained real-time visibility into application performance and resource utilization.

• Enhanced Customer Experience: Proactively identified and resolved issues impacting specific customer groups.

• Better Collaboration: Eliminated finger-pointing and enabled data-driven decision-making.