Fairfax Media Engages Millions with New Relic

Fairfax Media, a leading media company in Australia and New Zealand, reaches millions across digital and print platforms. Committed to delivering independent journalism and quality content, Fairfax embraces digital transformation to inform and engage audiences through websites, digital venues, and traditional media channels. With over 300 websites attracting approximately two million daily visitors, Fairfax recognizes the critical importance of ensuring its digital infrastructure is consistently available and performing optimally.

To meet this challenge, Fairfax Media implemented New Relic's software analytics solution across its infrastructure. Initially focused on identifying availability and performance issues, New Relic is now used throughout the development cycle to provide insights into new functionality, customer usage patterns, and business metrics. Fairfax leverages New Relic Alerts to promptly notify engineers of critical conditions, New Relic APM 360 for end-to-end visibility, and New Relic Synthetics to proactively monitor user journeys and pre-production websites.

New Relic has become a cornerstone of Fairfax's DevOps approach, empowering teams to ask the right questions and resolve issues efficiently. With detailed insights into customer behavior, Fairfax can prioritize improvements and optimize resource allocation. As Fairfax migrates to the cloud, New Relic plays a crucial role in identifying and addressing potential issues, optimizing cloud resource utilization, and ensuring a seamless customer experience. By leveraging New Relic's comprehensive platform, Fairfax Media is driving business success and connecting with millions of users in the digital age.

Value Results:

• Reduced Issue Resolution Time: Fairfax Media has significantly reduced the time required to identify and resolve performance issues, from hours to minutes.

• Improved DevOps Efficiency: New Relic empowers Fairfax's DevOps approach by providing engineers with self-service visibility into system performance.

• Optimized Cloud Resource Utilization: By identifying underutilized servers, Fairfax Media has achieved significant cost savings in its Amazon Web Services environment.

• Enhanced Customer Experience: New Relic provides insights into user behavior, enabling Fairfax Media to prioritize improvements and enhance the overall customer experience.