Condé Nast reduces response time by 70%

Condé Nast, a leading media company with iconic brands like Vogue, Vanity Fair, and The New Yorker, embarked on a digital transformation to meet the demands of modern content consumption. Recognizing the shift from a magazine-first strategy to a dynamic, multi-channel content approach, Condé Nast sought a solution to ensure optimal online experiences for its vast audience, which garners approximately 800 million page views per month across its U.S. websites.

To proactively address potential performance bottlenecks and maintain a superior user experience, Condé Nast chose New Relic. Impressed by the platform's comprehensive data, intuitive interface, and actionable insights, both the core Condé Nast team and Condé Nast Entertainment integrated New Relic into their workflows. This unified approach fostered collaboration between operations and development teams, providing a shared language for managing performance and ensuring rapid response to any emerging issues.

With New Relic's application performance monitoring (APM), browser monitoring, mobile monitoring, and infrastructure monitoring, Condé Nast gained unprecedented visibility into its digital ecosystem. This enabled the teams to identify and resolve issues before they impacted users, optimize content delivery, and maintain stringent service level agreements (SLAs). The ability to monitor third-party providers and leverage New Relic plugins further enhanced their ability to deliver premium digital content experiences.

The implementation of New Relic yielded significant results for Condé Nast:

• 70% reduction in response time: New Relic helped identify key hotspots during load testing, leading to a dramatic improvement in application responsiveness.

• Achievement of sub-50 millisecond SLAs: By integrating New Relic into the development cycle, Condé Nast consistently exceeded its performance targets.

• 60% reduction in mean time to resolution (MTTR): New Relic's comprehensive monitoring and diagnostics enabled faster identification and resolution of performance issues, freeing up valuable time for innovation and content creation.

• Enhanced collaboration between operations and development teams: New Relic provided a common platform for communication and problem-solving, fostering a DevOps culture and improving overall efficiency.