GES.A.P. optimizes airport operations with IBM Maximo

Palermo Airport, managed by GES.A.P., serves over eight million passengers annually. Committed to operational efficiency, sustainability, and compliance, GES.A.P. sought to optimize infrastructure management while reducing costs. The limitations of paper-based processes and disparate management systems hindered their ability to gain actionable insights and meet evolving demands. Recognizing the need for digital transformation, GES.A.P. partnered with ELMI, an IBM Business Partner, to implement IBM Maximo Asset Management.

GES.A.P. faced challenges including resistance to change and the need for a unified digital information resource. With IBM Maximo, asset and infrastructure data migrated from spreadsheets and paper documents to a centralized system, enhancing real-time visibility and reporting. This integration streamlined processes, such as defect logging and resolution, and facilitated better resource allocation. The solution also enabled proactive stock replacement, ensuring preparedness for maintenance needs and minimizing disruptions.

The implementation of IBM Maximo has led to significant improvements in safety, performance, and sustainability at Palermo Airport. Emergency management procedures have been highly praised, and maintenance interventions have decreased by 10%. The airport is now better equipped to optimize services, reduce costs, and minimize its carbon footprint. GES.A.P. is confident that IBM Maximo positions them for future expansion and continued success.

Value Results:

• 19% reduction in contact center handling time

• 10% decrease in maintenance interventions

• Enhanced safety management and regulatory compliance

• Improved resource allocation and flexibility

• Better real-time visibility of asset status and service response times