Q2 Transforms Banking with Confluent Platform

Q2, a leading provider of secure, data-driven digital banking solutions, faced the challenge of scaling its IT architecture to meet the increasing demands of financial institutions (FIs) and their customers. With a significant portion of the U.S. digital banking customer base relying on Q2's platform, the company recognized the need to upgrade its legacy systems, which were based on monolithic architectures and batch processes that hindered real-time responsiveness. To address this challenge, Q2 embarked on a digital transformation journey, leveraging Confluent Platform and Apache Kafka® to implement a scalable, event-driven architecture.

By adopting Confluent Platform, Q2 successfully connected systems across the company, enabling efficient scaling and the delivery of a new, near-real-time alerting service to its FI customers. This transformation allowed Q2 to break up its large legacy monolith into smaller, more manageable pieces, with Kafka providing fast and resilient communication between them. As a result, Q2 significantly improved customer alert responsiveness and accelerated the delivery of new solutions.

According to Jordan Hager, Vice President of Hosting Architecture at Q2, "Technology is a great equalizer that enables our clients to compete with the largest banks in the world. One of the significant technology advantages that Confluent Platform provides is the ability to share—across our product portfolio—the significant events that occur throughout an end users’ financial journey." Robert Ruetz, Software Developer at Q2, added, "Confluent Platform and Kafka are game-changing technologies for us… On top of that, we are learning new ways to solve old problems, more quickly and easily. Confluent is helping us think more in terms of asynchronous event streams rather than synchronous request-response paradigm."

Value Results:

• Customer alert responsiveness improved by orders of magnitude, ensuring timely notifications for critical transactions and account events.

• Delivery of new solutions accelerated, enabling Q2 to stay ahead of the competition and meet the evolving needs of its customers.

• Latency lowered and resiliency increased, providing a faster, more reliable digital banking experience for end-users.

• Secure, scalable design implemented, meeting the stringent security requirements of risk-averse and security-oriented FIs.

• Kafka adoption simplified, thanks to Confluent's expertise, documentation, and outstanding support.