Doctolib Reclaims SOC with Elastic Security

Doctolib, the leading e-health platform in Europe, connects over 90 million patients with 400,000 healthcare professionals across France, Germany, Italy, and the Netherlands. Facing challenges securing sensitive data, complying with strict healthcare regulations, and maintaining an optimal user experience, Doctolib sought a robust and scalable security solution. Their existing outsourced security operations center (SOC) suffered from frequent false positives, slow response times, and high costs, prompting a need for change. Doctolib chose Elastic Security to build an in-house SOC that meets today's demands and scales for tomorrow.

By transitioning to Elastic Security, Doctolib unified its security operations into a single, cohesive platform. Centralizing logging, monitoring, and alerting across multiple data sources provided unprecedented control over security operations. The implementation was smooth, resulting in fewer false positives and faster, more effective responses to potential threats. Elastic's versatility extended beyond the security team, benefiting Doctolib's developers by providing access to application logs, facilitating debugging and enhancing overall efficiency across departments.

Elastic Security's scalable architecture allowed Doctolib to extend its data retention period from one month to one year, all while managing 12 times more data. With automated alerting and machine learning capabilities, Elastic improved Doctolib's security analysts' performance by reducing routine tasks and false positives, enabling them to focus on investigating real threats. The dedicated support team from Elastic ensured a smooth transition from OpenSearch, providing guidance and expertise throughout the process.

Doctolib's partnership with Elastic played a key role in bringing its SOC in-house, cutting false positives by 50%, extending data retention to one year, and improving analyst efficiency, all while significantly reducing costs. As Doctolib continues to grow as a major digital health platform in Europe, Elastic remains a key ally in its commitment to top-tier security, with plans to deepen its use of Elastic’s machine learning and AI tools to improve threat detection and strengthen its security measures.

Value Results:

Reduced false positives by 50%, allowing security analysts to focus on real threats.

Extended data retention from one month to one year, managing 12 times more data without a proportional increase in costs.

Improved security analysts' productivity through automated alerting and machine learning capabilities.

Achieved significant cost savings by scaling data retention efficiently with Elastic's architecture.

Enhanced overall security posture and threat management through proactive incident response.